Your Digital Agency Sucks at Support
I’ve posted on and off about how we’re transforming the support function in our agency. Happy to report we’re getting closer to transitioning the final clients to our Support Engineers, allowing the rest of our team to do what they do best.
Looking back I’m a bit embarrassed about the time it took to get where we’re now. I’ll do better next time. A brief recap about they “why” and “how” can be found on my website.
Have a great weekend,